IT Consulting
IT Consulting Services
MacroLan provides IT consulting services for a broad range of IT products along with network evaluations and preventative maintenance checklists. Consulting services are offered during normal office hours namely week days between 8h30 and 17h00. After hours and weekend support can be arranged on request. Technicians aim to respond to standard location call outs (within 50kms of MacroLan’s offices) within 4 hours of the request being logged with MacroLan’s Call Centre and within 24hours for call outs to non standard locations. MacroLan shall charge the client fees for traveling to and from the client’s site.
MacroLan offers 4 levels of consulting services:
- Standard support (A+ and N+ Technician)
- Advanced support (Microsoft Certified Engineer)
- Server support (Microsoft Certified Engineer)
- Specialized support (Cisco or Linux Certified Engineer)
Present service fees are available on request.
Call Centre Support
Consulting and support requests for all services must be logged through MacroLan’s Call Centre during normal office hours (Monday - Friday), or between 9am - 2pm on Saturdays, or by either calling 0861 855 855, or emailing support@macrolan.co.za, or through MacroLan’s website at www.macrolan.co.za.
The client will be provided with a ticket reference number enabling the client to track the status of the request. The request will either be dealt with telephonically or if required, a technician will be dispatched to the client’s site. Once the ticket has been completed, the client will receive an email confirming completion of the request noting:
- the time taken to complete the request;
- the level of consulting services utilized;
- a log of spare parts provided;
- a log of faulty equipment removed from the client’s site;
- a log of repaired equipment returned to the client’s site; and
- delivery, handling and travel fees (where applicable).